Privacy Policy

Nuevo Lawyers Ltd (trading name Nuevo Lawyers) takes your privacy seriously and we are dedicated to safeguarding your data. This policy informs you how Nuevo Lawyers collects, uses and shares your personal information when you browse our website (www.nuevolawyers.com) or engage with us to use our services.

Who are we

Nuevo Lawyers Ltd is a specialist law firm authorised and regulated by the Solicitors Regulation Authority (SRA Number: 8004059).

Personal data:

We collect, use and are responsible for certain data about you. When we use your personal data we are regulated under the UK General Data Protection Regulations (UK GDPR) and other applicable data protection laws including the Data Protection Act 2018. As the ‘controller’ of your personal data we are responsible for ensuring its proper handling and protection. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.

Key terms:

We, us, our	Nuevo Lawyers Ltd t/a Nuevo Lawyers
Data Protection Officer	Sandeep Dattani Email: info@nuevolawyers.com Address: Quadrant Court, 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH Tel: 0203 633 5575
Personal Data	Any information relating to an identified or identifiable individual.
Special Category Personal Data	Personal Data revealing racial ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic and biometric data, data concerning health, gender, age, sexual orientation or sex life.

Personal data we collect about you

• Your name, address and telephone number.
• Information to enable us to check and verify your identity – including passport details and date of birth.
• Electronic contact details – including your email address and mobile phone number.
• Information regarding your nationality and immigration status from related documents.
• Information regarding your occupation and employer.
• Information relating to your matter which you are seeking our advice – including data of partners, family members, friends, etc.
• Financial data – including billing address, bank account and payment information.
• Usage data – including how you use our website, products and services.
• Marketing and communications data – this includes your preferences for receiving marketing communications from us and our third parties, as well as communication preferences.

Personal data we may collect depending on why you have instructed us

• Your National Insurance and tax details.
• Your bank and/or building society details.
• Details of your professional online presence, e.g. LinkedIn profile.
• Details of your spouse/partner and dependants or other family members, e.g. if you instruct us on an immigration, family matter or a will.
• Your employment status and details including salary and benefits, e.g. if you instruct us on a matter related to your employment or in which your employment status or income is relevant.
• Your nationality and immigration status and information from related documents, such as your passport or other identification, and immigration information.
• Details of your pension arrangements.
• Your racial or ethnic origin, gender and sexual orientation, religious or similar beliefs, e.g. if you instruct us on an asylum claim.
• Your medical records.

We collect and use this personal data to provide services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing those services.

How your personal data is collected

Please see the list below (which is not exhaustive) outlining how your personal data may be collected:

Direct interactions

• When you contact or engage with us enquiring or instructing us to act for you.
• When you sign up to receive marketing communications.
• When you submit a job application to us for potential vacancies.
• When you provide online feedback to us on our services.

Third parties

• From publicly accessible sources – including Companies House, your company website or other social media platforms.
• Your employer.
• Your bank or building society, or other financial institutions or advisor.
• Technical data from analytics providers such as Google.
• Technical data from advertising networks.

Automated Technologies and Interactions

When you visit our website, we may automatically collect technical data about your device, browsing actions and patterns. We collect this personal data using cookies and similar technologies. For further information, please refer to our Cookies Policy.

We also collect and analyse Aggregated Data which is statistical or demographic information that does not personally identify you. This data is derived from your personal information but is not classified as personal data by law. For example, we may examine usage data to determine the percentage of users accessing a particular website feature.

If there is legal or contractual obligation for us to collect personal information from you and you fail to provide this information upon request, it may result in our inability to fulfil the contract we have with you for example in providing you legal services. This could lead to the cancellation of a service you have with us. However we will inform you in advance if such situation arises.

How and why we use your personal data

We may use your details for the following purposes:

• To perform our contract with you or take steps as per your instructions before entering a contract.
• You have given consent—where we need your consent, we will ask for it separately of this privacy policy and you can withdraw consent at any time.
• To comply with our legal and regulatory obligations.
• For our legitimate interests or those of a third party. (A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests).

Please refer to the table below which explains what we use (process) your personal data for and our reasons for doing so:

What we use your personal data for	Our reasons
Providing services to you.	To fulfil our contract with you or to take steps at your request before entering into a contract.
Conducting checks to identify our clients and verify their identity. Screening for financial and other sanctions or embargoes. Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety law or rules issued by our professional regulator.	To comply with our legal and regulatory obligations.
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies.	To comply with our legal and regulatory obligations.
Ensuring internal business policies are complied with, e.g. policies covering security and internet use.	For our legitimate interests, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you.
Operational reasons, such as improving efficiency, training and quality control.	For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you.
Ensuring the confidentiality of commercially sensitive information.	For our legitimate interests, i.e. to protect trade secrets and other commercially valuable information. To comply with our legal and regulatory obligations.
Statistical analysis to help us manage our business, e.g. in relation to our financial performance, client base, services range or other efficiency measures.	For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you.
Updating and enhancing client records.	For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations. For our legitimate interests, e.g. making sure we can keep in touch with our clients about existing and new services.
Statutory returns.	To comply with our legal and regulatory obligations.
Ensuring safe working practices, staff administration and assessments.	To comply with our legal and regulatory obligations. For our legitimate interests, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
Marketing our services to: –  existing and former clients and third parties; –  third parties who have previously expressed an interest in our services; – third parties with whom we have had no previous dealings.	Where you have consented: For our legitimate interests or those of a third party, i.e. to promote our business to existing and former clients.

Promotional communications including newsletters

We may use your personal data to send you updates (by email, text message, telephone or post) about legal developments that might be of interest to you and/or information about services including exclusive offers, promotions or new services/products. We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. Where this is not the case, we will always ask for your consent.

You have the right to opt out on receiving marketing/promotional communications at any time by contacting us by email on info@nuevolawyers.com

We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell or share it with other organisations outside Nuevo Lawyers Ltd for marketing purposes.

Who we share your personal data with

We may share your personal data with the following:

• Professional advisers such as lawyers, counsel, bankers, auditors, and insurers located in the UK – who act as processors or joint controllers and provide consultancy, legal, banking, insurance and accounting services.
• IT and system administration service providers located in the UK – who act as processors and assist with managing our IT systems.
• Other third parties we use to help promote our business, e.g. marketing agencies.
• Third parties approved by you, e.g. social media sites you choose to link your account to or third party payment providers.
• HM Revenue & Customs, Regulators and other authorities located in the UK – who act as processors or joint controllers and may require reporting of processing activities under specific circumstances.
• Law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations.

How is your data stored

Personal data may be held at our offices, third party agencies, service providers, representatives and agents as described above (see ‘Who we share your personal data with’). We hold all third parties to the highest standard of respecting the security and confidentiality of your personal data in full compliance with applicable laws. We strictly do not allow our third-party service providers from using your personal data for their own purpose. They are only authorised to process personal data for specific purposes and strictly in accordance with our instructions. Also please note we do not normally transfer your personal data outside the European Economic Area (EEA).

How long we keep hold of your personal data

We will not keep your personal data for longer than we need it for the purpose for which it was collected or as required by law.  As a general rule, we will keep your personal data for at least six years from the conclusion of your matter. We will do so for one of these reasons:

• To respond to any questions, complaints or claims made by you or on your behalf.
• To show that we treated you fairly.
• To keep records by law.
• To comply with any legal or regulatory obligations we have.

Following the end of the relevant retention period, we will delete or anonymise your personal data.

Transferring your personal data out of the UK

To deliver services to you, it may be necessary for us to share your personal information outside the UK e.g.:

• With your and our service providers located outside the UK;
• If you are based outside the UK;
• Where there is an international dimension to the matter in which we are advising you;
• There are appropriate safeguards in place together with enforceable rights and effective legal remedies for you; or
• A specific exception applies under data protection law.

We will ensure that any transfer of data complies with data protection law and all your personal data will be secure.

Information We May Request

To ensure security and confidentiality of your personal data we may need to certify your identity and request specific information from you. This is precautionary measures to prevent unauthorised disclosure of your data.

Updates to privacy notice and your personal responsibilities to notify us of changes

To ensure the accuracy and currency of your personal data, it is crucial that you notify us of any changes. Please keep us informed if any updates occur to your personal information.

How is your information kept secure

To ensure the utmost protection of your personal data, we have implemented comprehensive security measures. These measures are designed to prevent any accidental loss, unauthorised access, alteration, or disclosure of your information.

Access to your personal data is strictly limited to individuals who genuinely need to access it for legitimate business purposes. This includes our trusted employees, agents, contractors and selected third parties. These authorised personnel are bound by confidentiality obligations and will process your personal data solely based on our explicit instructions. In the event of a suspected personal data breach, we have established procedures to address the situation promptly. Should any breach occur, we will notify you and any relevant regulatory authorities, as required by law.

What are your rights in respect of your data

At Nuevo Lawyers Ltd, we recognise that the UK GDPR grants individuals’ certain rights concerning their personal data held by organisations. You have the following rights:

• Right to access: You can request access to a copy of the personal data we hold about you.
• Right to rectification: You can request the correct or any incomplete or inaccurate personal data we hold about you. We may need to verify the accuracy of the updated information you provide.
• Right to erasure: You can ask to delete or remove your personal data. However, please note there may be circumstances that prevent us from fulfilling your erasure request which will be communicated to you if applicable.
• Right to object: If we are relying on a legitimate interest or third-party interest to process your personal data, and you believe it impacts your fundamental rights and freedoms, you can object to processing. You also have the right to object to the processing of your personal data for direct marketing purposes.
• Right to restriction of processing: You can request the suspension of processing your personal data.
• Right to data portability: Upon request we will provide you or a third party of your choice with your personal data. Please note that this right only applies to automated information that you initially consented to or that was used to fulfil a contractual agreement with you.
• Right to withdraw consent: If we rely on your consent for processing your personal data, you have the right to withdraw your consent at any time. Please note that withdrawing your consent may result in our inability to provide certain products or services, and we will inform you of such implication upon withdrawal.

For further information about your rights please contact us directly or visit the Information Commissioner’s Office (ICO) website. https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/

No Fees Involved

You will not be charged a fee to access your personal data or exercise any of your other rights. However, if your request is repetitive or excessive, we may charge a fee or decline to action your request. This will be assessed on a case-by-case basis.

How can you change your marketing preferences:

• Marketing preferences

Before sharing your personal data with any external company for marketing purposes, we will always ask for your consent. Should you wish to change your marketing preference, you have the right to request us or third parties to stop sending marketing messages at any time by contacting us. It’s important to note that opting out of marketing messages will not affect personal data, product and service purchases, warranty registrations, service experience or other transactions provided to us.

• Cookie settings

To manage your cookies settings you have the option to adjust your browser settings to accept or decline cookies. Please note that declining cookies may affect the accessibility and functionality of the website.

Data processing

We will exclusively use your personal data for the original intended purposes unless we reasonably determine there is another reason to use it. If you have any questions regarding the processing of your data please contact us on 0203 633 5575 on info@nuevolawyers.com

How to complain

If you have any questions or wish to exercise your legal rights regarding this policy please contact our Data Protection Officer on 0203 633 5575 or by email info@nuevolawyers.com. While you have the right to file a complaint with the UK’s Data protection supervisory authority known as the Information Commissioner’s Office (ICO – www.ico.org.uk), we kindly request that you allow us the opportunity to address your concerns first.

Updates to this policy

We may update our privacy policy from time to time and therefore we encourage you to revisit our privacy policy to stay informed for any changes.

Last updated: March 2025